Description

Overview

Business Analyst -Retail Banking Project

Retail Banking will act as a key liaison between business
stakeholders and technology teams, driving the analysis, design, and implementation of
solutions that enhance THE BANK's retail banking products and digital services. The role is
critical in supporting THE BANK's mission to provide innovative, secure, and customer centric banking experiences, while ensuring compliance with regulatory standards and
contributing to the bank's digital transformation initiatives.

Responsibilities

Requirements Gathering & Analysis: Engage with business stakeholders to elicit,
document, and validate business and functional requirements for retail banking products
and digital channels (e.g., mobile banking, online banking, eDeposit, digital wallets) .
analyze existing business processes, identify gaps, and recommend improvements to
enhance customer experience and operational efficiency.
Process Mapping & Optimization: Develop process flowcharts, business process models,
and user journey maps for retail banking services such as account opening, loans,
payments, and remittances. Identify opportunities for automation and digitalization in line
with THE BANK's technology strategy.
Data Analysis & Reporting: Collect and analyze data to identify trends, customer
behaviors, and areas for product or process improvement. prepare business cases,
feasibility studies, and performance reports to support decision-making .
Solution Design & Implementation: Collaborate with IT, product, and operations teams to
design and implement solutions that meet making requirements.
Participate in user acceptance testing (UAT), ensuring solutions are delivered as per
specifications and regulatory requirements

Stakeholder Management: Serve as a bridge between business units, IT, and external
vendors, facilitating clear communication and managing expectations throughout the
project lifecycle, Conduct workshops, presentations, and training sessions for end-users
and stakeholders.
Regulatory & Compliance Alignment: Ensure all solutions and processes comply with
Saudi Central Bank (SAMA) regulations and THE BANK's internal policies. Stay updated on
industry trends, regulatory changes, and best practices in retail banking and digital
transformation

Expectation Management: Manage stakeholder expectations regarding project scope,
timelines, and deliverables, maintaining transparency throughout the project lifecycle.
User Story Development: Translate business requirements into detailed user stories with
clear acceptance criteria, collaborating with development teams to refine and prioritize
these stories during grooming sessions.
Documentation: Compile business requirements into comprehensive Business
Requirements Documents (BRDs), including both functional and non-functional
requirements such as system interfaces, data flows, and user interfaces.
Feedback Incorporation: Gather and incorporate feedback from stakeholders to refine
and finalize BRDs before submission for approval.
Business Case Development: Develop business case diagrams to visually represent
project rationale, identifying key stakeholders, objectives, expected benefits, and potential
risks

Qualifications

Bachelor's degree, engineering, Finance, Information
Technology, or a related field

Essential skills

Proven experience in business analysis, requirements gathering, and
documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with Agile methodologies and user story development.
• Proficiency in requirements management tools (e.g., Jira).
• Ability to create clear and comprehensive BRDs and business case diagrams

Desired skills

Strong understanding of retail banking products (accounts, loans, cards, digital
channels) and customer service processes.
• Experience with digital banking platforms, core banking systems, and process
automation tools.
• Proficiency in data analysis tools (Excel, SQL, Tableau); knowledge is an advantage .
• Familiarity with regulatory requirements and compliance standards in Saudi
banking (e.g., SAMA guidelines)

Experience

5+ years of experience as a Business Analyst in retail banking or financial services,
preferably within Saudi Arabia or the GCC region