Description
The Office of Student Financial Aid (OSFA) seeks a Financial Aid Counselor in our Student Support unit, who under general supervision, will work independently to perform financial aid counseling and administration to support students and staff on financial aid. The Financial Aid Counselor will assist with the following important tasks:
- Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland.
- Support with the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV.
- Use financial aid systems, websites, and data reports for financial aid processing.
- Collaborate with OSFA, Enrollment Management (EM), and other campus partners about financial aid and OSFA projects/services.
- Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.
Preferences:
- Knowledge of an automated data processing system.
- One year experience in customer service with experience in a financial aid office preferred.
- Knowledge of Title IV regulations, policies and procedures is preferred.
Physical Demands:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
Requirements
Education: Bachelor’s degree required.
Experience: Two (2) years of professional financial aid, finance advising, or finance counseling related experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of financial aid policies and procedures, and federal, state, and other applicable related laws, rules, regulations, and ordinances. Skill in oral and written communication. Skill in the use of Microsoft Office products. Ability to multitask and prioritize assignments. Ability to interpret and apply policies, procedures, regulations, and laws.
