Description
The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Financial Aid Systems Analyst position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list
The target starting salary for this position is $59,000 - $64,000, depending on experience and qualifications.
This is an on-campus position with some hybrid/remote work schedule flexibility.
Reporting to the Associate Director of Financial Aid Systems, the Financial Aid Systems Analyst is a critical technical and analytical expert within the Office of Financial Aid & Scholarships, supporting the University’s mission to recruit, retain, and graduate students efficiently and equitably. This position manages and enhances financial aid systems and processes to ensure accurate, compliant, and student-centered service delivery.
Responsibilities
The Analyst is responsible for designing, developing, programming, configuring, and maintaining Ellucian Banner Financial Aid modules and integrated third-party systems, including OnBase, Dynamic Forms, Scholarship Manager, and JobX/TimesheetX or similar software and systems. The role requires advanced SQL programming, algorithm development for awarding, data validation, and analysis to support operational excellence and strategic enrollment management initiatives. This position serves as a liaison with technical teams and vendors, ensuring seamless integration, compliance, and continuous process improvement to optimize the student experience.
Requirements
Qualifications
Required Education and Experience:
Bachelor’s degree and at least 2 years of experience in a technical systems support, data analysis, or financial aid systems role within higher education; OR
Associate degree and 4 years or more of direct experience in financial aid systems, SQL programming, or higher education technology.
Extensive experience with word processing, spreadsheets, and presentation software
Experience with understanding and organizing data
Experience with documenting processes and procedures
Experience developing solutions and efficiencies in processes
Experience with Ellucian Banner Financial Aid
Preferred Education and Experience:
Experience with PL/SQL, ODS Oracle, Web Tailor, and file transfer programs (FTP).
Computer programming and/or PL/SQL or other procedural language experience preferred
Experience with higher education policies and procedures preferred
Familiarity with the curricular approval process preferred
Familiarity with student information systems preferred
Advanced level of Excel knowledge
Experience with Oracle Financial Aid, OnBase, Dynamic Forms, Scholarship Manager, and related financial aid data systems (CPS, COD, NSLDS, SAIG).
Required Knowledge, Skills, and Abilities:
Ability to work in a fast-paced, multi-faceted profession
Excellent interpersonal communication skills
Ability to manage time and responsibilities independently
Superior analytical and problem-solving skills
Strong written and verbal communication skills
Acute detail- and task-orientation skills
Ability to accurately document technical processes
Ability to work independently and in a team environment and with a wide variety of populations
Ability and desire to research the history of context of issues for complete resolution
Ability to discern how discrete processes are interrelated
Knowledge of the principles and techniques of computer systems documentation and forms design
Knowledge of federal and state regulations governing financial aid programs is beneficial
Preferred Knowledge, Skills, and Abilities:
Knowledge of enterprise reporting tools such as Argos or Tableau.
Training or coursework in computer programming or procedural languages.
Knowledge, experience, or training in federal financial aid regulations is beneficial.
Ability to query data from databases.
Knowledge, experience, or training in federal financial aid regulations is beneficial.
Knowledge of complex relational database organization.
