Description

At Legacy, we believe that making life better for others begins with compassion in every interaction. Helping patients navigate important financial decisions—often during stressful or emotional times—is a vital part of the care we provide. If you share this commitment to patient-centered service and are looking to grow within a purpose-driven healthcare system, we'd love to hear from you.

At Legacy, the Financial Counselor plays a vital role in supporting patients and their families during what are often challenging times. This position provides compassionate guidance on financial, insurance, and payment options to help resolve patient balances and ease the burden of navigating healthcare costs.

Key Responsibilities:

• Provide Customer Service: Offer respectful and empathetic support to patients, addressing financial concerns and answering related inquiries.
• Set Payment Arrangements: Work with patients to establish reasonable and appropriate payment plans.
• Perform Account Services: Review, update, and manage patient financial accounts accurately and efficiently.
• Facilitate Financial Assistance: Assist patients in applying for financial assistance programs such as Oregon Health Plan (OHP), Medicaid, Crime Victims Compensation, and Legacy's Charity Care program.
• Provide Cost Estimates: Deliver timely and accurate cost estimates upon request.
• Insurance Knowledge & Coordination: Maintain a strong working knowledge of insurance coverage and processes, including Motor Vehicle Accident claims, Workers' Compensation, Medicare, OHP/Washington Medicaid, Blue Cross, and other commercial payors.
• Account Escalation: Transfer appropriate accounts to the hospital attorney when necessary, following established guidelines.
• Training & Development: Participate in Oregon Health Plan (OHP) training sessions and stay current with program updates.

Education:

• High school graduate or equivalent

Experience:

• Two years of directly applicable healthcare business office experience and/or applicable self pay collection experience

Skills:

• Demonstrated negotiating, problem-solving and decision-making skills.
• Demonstrated understanding of complex collection issues inherent in high dollar/specialty accounts.
• Demonstrated knowledge of multi-payor systems.
• Demonstrated knowledge of billing/collection rules and regulations.
• Knowledge of online eligibility systems and status review of claims.
• Net Typing of 40 wpm and PC based computer skills.
• 10 key proficiency.
• Knowledge of medical terminology.
• Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
• Demonstrated effective interpersonal skills that promote teamwork and cooperation.
• Ability to withstand varying job pressures, organize/prioritize related job tasks and demonstrate excellent attention to detail.
• Excellent public relations skills and demonstrated ability to communicate in calm, businesslike manner.
• Ability to multitask, learn new skills, and adapt to change.
• Ability to work in a fast-paced environment independently or as part of a team.

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