Description

Job Description

This position focuses on providing a high level of customer service via walk-in counseling, phone calls, and appointments regarding: the financial aid application process, student account inquires, and financing options loan counseling, and debt management strategies. The candidate must be comfortable discussing the details of a student's bill and conducting necessary follow-up and outreach in order to keep students accounts in good financial standing.

This position offers a flexible work arrangement and opportunity to work remote part of the week.

Counseling (40%)
• Provide financial counseling to student and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquires, loan counseling and debt management strategies.
• Discuss billing questions with students and their families and provide detailed information about tuition charges.
• Conducts affordability meetings with incoming first-year students and families.
• Manage assigned caseload.

Student Accounts (40%)
• Conduct first level institutional collection out-reach on over-due bills, including phone calls and emails.

Additional Responsibilities (20%)
• In addition to the assigned student caseload, the counselor will also manage and be responsible for at least one of the primary Student Financial Service functions, such as payment plans, outside scholarships, federal work study, or VA.

• Represent the Office at Open Houses and other College events.
• Develop and maintain documentation of appropriate procedures for administrative responsibilities.
• Occasional nights and weekends are required as necessary.
• Other duties as assigned.
• Contributes to sustaining and enhancing an inclusive working and learning environment

Requirements

Required:
• Bachelor's degree or associate degree with equivalent work experience required.
• Strong communication, organizational/analytical and time management skills
• Demonstrated ability to work independently and as a member of a team of highly motivated and experienced individuals.
• Honesty, integrity and commitment to maintain high professional standards

Preferred:
Previous experience in higher education preferably in a financial aid or student accounts setting. Experience with relevant software programs (Datatel/Colleague, Microsoft Office) and knowledge of federal need analysis

Physical Requirements:
• Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.
• Must be able to talk, listen and speak clearly on telephone

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.