Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• High appreciation of macro market outlook, especially around the Singapore economy and government policies, interest rate environment, liquidity situation; and emerging trends around consumer behaviours, digitalisation, industry developments etc.
• Provide strategic direction and thought leadership to manage the business for sustainable growth, market leadership and P&L outcome.
• Lead design and implementation of thoughtful Customer Journey/Employee Journey, leveraging digitization, eco-system thinking and data, to create joyful banking with lower cost of acquisition and higher productivity.
• Collaboratively work with internal and external partners to deliver Bancassurance KPIs through strategic initiatives, product development and tactical programs
• Employ Data-Driven Operating Model (DDOM)/Control Towers to have a deep understanding of both financial and productivity drivers and leverage data-driven insights to optimize operational processes and enhance overall performance.
• Collaborate with the MtJ Performance Cell/Squad to develop omnichannel strategies, utilizing AIML/GenAI to drive Customer and Business/Productivity outcomes.
• Work closely with COO/Advisory Surveillance to achieve tight oversight and agile and robust processes, leveraging technology and innovation with strong appreciation of risk management and regulatory compliance.

Requirements

• Min Bachelor's degree/University degree with 10+ years of relevant experience with 5+ years of managerial experience
• Experience managing in matrixed environment including cross functional areas (e.g. risk & governance, finance, product management, marketing, operations)
• Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
• Strong analytical skills and business acumen, with high agility.
• Good organizational, stakeholder and project management skills
• Resourceful, creative, and independent with good communication skills